Shipping Policies and Returns
USPS Padded Envelope
One of our best value shipment methods for smaller orders. Some items may not qualify due to size of the items desired. 3 lbs of Wax, Wicks, Fragrances, Liquid Dyes and Dye Chips are acceptable. When selecting Wicks be sure to select no more than 400 Wicks per order with nothing else in the order. Glass Containers, Tin Containers, Molds, and Pouring Pitchers are not acceptable. Please exercise your best judgement. Envelopes are only 12 x 8 x 3 in dimension. If your order won't fit we will be forced to hold your order until we are able to contact you and resolve the shipping issue.
USPS Priority and USPS Flat Rate
Cost effective way to ship low weight items quickly. Please note that some items will not qualify and if selected you will be notified and your order may not be fulfilled until we are able to contact you and resolve the shipping issue.
Items that do not qualify
Pouring Pitchers and Candle Making Kits
Containers of any kind - Glass containers or Tins..
Tart plastic molds and votive molds are acceptable
All items are shipped UPS as soon as possible. Orders taken on Saturday and Sunday will not be processed until Monday morning. We strive to fit all your purchased contents into one box in a neat and secure fashion to ensure your item arrives in perfect condition at the best value.
Please contact us for any return. Items may be returned or exchanged in a 30 day period under our consideration based on the circumstances. Please call us at (626)609-8373 during store hours or email us at firstname.lastname@example.org
Order cancellations are subjected to a $5.00 processing fee. $5.00 will be deducted from your total refund
We are not responsible for meeting quotes in the event of a website or shipping error. These errors will be handled on a case by case basis through direct contact through e-mail, web messages, or by phone.