Purchasing Out of Stock Items or Pre-Ordering Items:
Customers may in most case purchase items that are not currently in stock on calcandlesupply.com. These transactions are considered to be Pre-Ordered Items to be released and shipped on the estimated availability date listed on the individual product. All items in the shopping cart are configured and priced to be shipped together. If any cart or invoice contains an Out of Stock or Pre-Ordered item the whole order in its entirety will not be shipped until the Pre-Ordered Item becomes available.
Customers who reside in the state of California may purchase items on calcandlesupply.com with applicable state taxes waived when a re-sellers certificate has been authenticated for reselling purposes. Customers must submit a valid California Sellers Permit and then create a customer profile by registering as a customer on calcandlesupply.com. Once we have received the sellers permit and it has been authenticated we will upgrade the customers account for resale tax free purchasing. This process can take up to 48 hours. You will receive an email confirming your account has been set up for resale tax free purchases.
Taxes can never be refunded.
You must submit your permit first and await confirmation before placing your order if you wish to purchase items for resale purposes.
Orders are shipped by a first come first serve basis. If your in need of the order being fulfilled faster please reach out to us by phone or e-mail. Orders are typically fulfilled and shipped out the next day after placing them. Orders are not shipped on Sundays or Saturdays unless a prior consideration was made.
USPS Priority Mail and USPS Flat Rate
Cost effective way to ship low weight items quickly. Shipping times vary from 1-3 Days based on how far the location to where the package is shipped.
USPS Padded Envelope
One of our best value shipment methods for small orders. Some items may not qualify due to size of the items. 3 lbs of Wax, Wicks, Fragrances, Liquid Dyes and Dye Chips are acceptable. Glass Containers, Tin Containers, Molds, and Pouring Pitchers are not acceptable. Please exercise your best judgement. Envelopes are only 12 x 8 x 3 in dimension. If your order won't fit we will be forced to hold your order until we are able to contact you and resolve the shipping issue.
All items are shipped UPS as soon as possible. Orders taken on Saturday and Sunday will not be processed until Monday morning. We strive to fit all your purchased contents into one box in a neat and secure fashion to ensure your item arrives in perfect condition at the best value.
Please contact us for any return. Items may be returned or exchanged in a 30 day period under our consideration based on the circumstances. Please call us at (626)609-8373 during store hours or email us at email@example.com
Orders may be cancelled before they are fulfilled and shipped. Order cancellations may be subjected to a $5.00 processing fee. $5.00 will be deducted from the total refund.
In the event of an Error or Quote discrepancy
In the event of a website or shipping Quote error calcandesupply is not subjected to complying with the quote/price displayed on the California Candle Supply website or a California Candle Supply invoice. Calcandlesupply.com reserves the right to refuse or reject any order. Errors will be handled on a case by case basis. Please report any website errors by emailing us at firstname.lastname@example.org
Agreement between User and calcandlesupply.com
Welcome to calcandlesupply.com. The calcandlesupply.com website (the "Site") is comprised of various web pages operated by California Candle Supply ("Cal Candle"). calcandlesupply.com is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the "Terms"). Your use of calcandlesupply.com constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference.
calcandlesupply.com is a Retail Website Site.
calcandlesupply.com is a retail website that offers crafts and hobby supplies.
Visiting calcandlesupply.com or sending emails to Cal Candle constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Cal Candle is not responsible for third party access to your account that results from theft or misappropriation of your account. Cal Candle and its associates reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
Children Under Thirteen
Cal Candle does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use calcandlesupply.com only with permission of a parent or guardian.
You may cancel an order before it has shipped out, however your order may subjected to a $5.00 processing fee due to the reason of cancellation. All order cancellations are reviewed individually.
Links to Third Party Sites/Third Party Services
calcandlesupply.com may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of Cal Candle and Cal Candle is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. Cal Candle is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Cal Candle of the site or any association with its operators
Certain services made available via calcandlesupply.com are delivered by third party sites and organizations. By using any product, service or functionality originating from the calcandlesupply.com domain, you hereby acknowledge and consent that Cal Candle may share such information and data with any third party with whom Cal Candle has a contractual relationship to provide the requested product, service or functionality on behalf of calcandlesupply.com users and customers.
No Unlawful or Prohibited Use/Intellectual Property
All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of Cal Candle or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.
You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. Cal Candle content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use, and will make no other use of the content without the express written permission of Cal Candle and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of Cal Candle or our licensors except as expressly authorized by these Terms.
Use of Communication Services
The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service.
By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations.
Cal Candle has no obligation to monitor the Communication Services. However, Cal Candle reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Cal Candle reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever.
Cal Candle reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Cal Candle's sole discretion.
Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. Cal Candle does not control or endorse the content, messages or information found in any Communication Service and, therefore, Cal Candle specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized Cal Candle spokespersons, and their views do not necessarily reflect those of Cal Candle.
Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials.
Materials Provided to calcandlesupply.com or Posted on Any Cal Candle Web Page
Cal Candle does not claim ownership of the materials you provide to calcandlesupply.com (including feedback and suggestions) or post, upload, input or submit to any Cal Candle Site or our associated services (collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting your Submission you are granting Cal Candle, our affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.
No compensation will be paid with respect to the use of your Submission, as provided herein. Cal Candle is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in Cal Candle's sole discretion.
By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.
Third Party Accounts
You will be able to connect your Cal Candle account to third party accounts. By connecting your Cal Candle account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.
The Service is controlled, operated and administered by Cal Candle from our offices within the USA. If you access the Service from a location outside the USA, you are responsible for compliance with all local laws. You agree that you will not use the Cal Candle Content accessed through calcandlesupply.com in any country or in any manner prohibited by any applicable laws, restrictions or regulations.
You agree to indemnify, defend and hold harmless Cal Candle, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorney's fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. Cal Candle reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with Cal Candle in asserting any available defenses.
Class Action Waiver
Any arbitration under these Terms and Conditions will take place on an individual basis; class arbitrations and class/representative/collective actions are not permitted. THE PARTIES AGREE THAT A PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN EACH'S INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PUTATIVE CLASS, COLLECTIVE AND/ OR REPRESENTATIVE PROCEEDING, SUCH AS IN THE FORM OF A PRIVATE ATTORNEY GENERAL ACTION AGAINST THE OTHER. Further, unless both you and Cal Candle agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding.
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. CALIFORNIA CANDLE SUPPLY AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME.
CALIFORNIA CANDLE SUPPLY AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND. CALIFORNIA CANDLE SUPPLY AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Cal Candle reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. To the maximum extent permitted by law, this agreement is governed by the laws of the State of California and you hereby consent to the exclusive jurisdiction and venue of courts in California in all disputes arising out of or relating to the use of the Site. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.
You agree that no joint venture, partnership, employment, or agency relationship exists between you and Cal Candle as a result of this agreement or use of the Site. Cal Candle's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of Cal Candle's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by Cal Candle with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.
Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and Cal Candle with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and Cal Candle with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.
Changes to Terms
Cal Candle reserves the right, in its sole discretion, to change the Terms under which calcandlesupply.com is offered. The most current version of the Terms will supersede all previous versions. Cal Candle encourages you to periodically review the Terms to stay informed of our updates.
Cal Candle welcomes your questions or comments regarding the Terms:
California Candle Supply
323 N Vermont
Glendora, California 91741
Effective as of January 01, 2019