Privacy Policy

Depending on how you interact with our website, we may collect the following categories of personal information:

Personal Identifiers

• Name
• Company name
• Billing address
• Shipping address
• Email address
• Telephone number
• Customer account information

Commercial Information

• Products viewed
• Products purchased
• Order history
• Payment transaction details
• Customer service history

Internet and Network Activity

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Referring websites
• Search activity performed on our website
• Date and time of website visits
• Cookies and similar technologies

Geolocation Information

We may collect general geographic location information derived from your IP address. We do not intentionally collect or use precise GPS location information through our website.

Communications

When you contact us, we may retain copies of emails, contact form submissions, customer support inquiries, product reviews, survey responses, and other communications.

We collect information through various methods, including:

• When you browse our website
• When you create a customer account
• When you place an order
• When you subscribe to newsletters or marketing communications
• When you submit a contact form
• When you communicate with our customer service representatives
• Through cookies and similar technologies
• Through analytics technologies
• Through fraud prevention and payment verification services
• From shipping and delivery providers
• From payment processors involved in completing your transaction

Personal information may be collected directly from you or automatically through your interaction with our website, including:

• Website forms
• Customer account registrations
• Checkout pages
• Browser cookies
• Device identifiers
• IP addresses
• Website analytics
• Network activity
• Customer communications

We collect personal information for legitimate business purposes, including:

• Processing and fulfilling orders
• Shipping products
• Processing payments
• Preventing fraudulent transactions
• Verifying customer identity
• Providing customer service
• Responding to inquiries
• Improving our products and website
• Maintaining website security
• Operating customer accounts
• Providing order updates
• Sending requested newsletters or promotional communications
• Complying with legal, accounting, and tax obligations
• Detecting and preventing fraud, abuse, and unauthorized access

We may share personal information with categories of third parties when necessary to operate our business, including:

• E-commerce platform providers
• Payment processors
• Fraud detection and prevention providers
• Shipping carriers and freight providers
• Website hosting providers
• Cloud infrastructure providers
• Analytics providers
• Marketing and email communication providers
• Customer service software providers
• Government agencies or law enforcement when required by law
• Professional advisors, including legal and accounting professionals

We require service providers to use personal information only for the purposes of providing services to us or as otherwise permitted by law.

California Candle Supply does not sell personal information for monetary compensation.

We may disclose personal information to service providers and business partners as necessary to provide our products and services, process payments, prevent fraud, fulfill orders, improve our website, and operate our business.

Certain online advertising or analytics technologies may constitute "sharing" of personal information under California law. Where required by law, consumers may exercise applicable opt-out rights.

Our website uses cookies and similar technologies to:

• Remember customer preferences
• Maintain shopping carts
• Operate customer accounts
• Improve website functionality
• Analyze website performance
• Detect fraudulent activity
• Enhance security

Most web browsers allow users to manage or disable cookies through browser settings. Disabling cookies may affect certain website functionality.

We retain personal information only for as long as reasonably necessary to:

• Complete transactions
• Maintain customer accounts
• Comply with tax, accounting, and legal obligations
• Resolve disputes
• Detect and prevent fraud
• Enforce our agreements
• Maintain required business records

Retention periods may vary depending on the type of information and applicable legal requirements.

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Although we take reasonable precautions to protect personal information, no method of transmitting or storing electronic information can be guaranteed to be completely secure.

California residents may have the following rights regarding their personal information, subject to applicable legal exceptions:

• The right to know what personal information we collect.
• The right to access personal information we maintain.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information, subject to legal exceptions.
• The right to request additional information regarding our data collection practices.
• The right to request information regarding disclosures or sharing of personal information.
• The right to opt out of certain sales or sharing of personal information where applicable.
• The right not to receive discriminatory treatment for exercising privacy rights.

Certain requests may be denied where permitted or required by applicable law.

Individuals may submit requests by contacting us using either of the following methods:

Email: support@calcandlesupply.com

Telephone: (626) 609-8373

We will respond to verified requests in accordance with applicable law.

To protect the privacy and security of our customers, we will take reasonable steps to verify the identity of any individual submitting a privacy rights request before fulfilling the request.

Verification may include confirming information associated with your customer account or recent purchases, including your name, email address, billing address, shipping address, order history, or other identifying information. We may request additional information when necessary to verify your identity. If we cannot reasonably verify your identity, we may be unable to fulfill certain requests.

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites not operated by California Candle Supply.

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. Any revisions become effective upon posting the updated Privacy Policy on our website.

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

California Candle Supply

1011 E Route 66

Glendora, California 91740

Email: support@calcandlesupply.com

Telephone: (626) 609-8373